Website assistants
Answer recurring questions from approved service and business information.
AI chatbot development
Help visitors or staff find information and share enquiries through a conversational interface. Define the assistant’s knowledge, permissions and route to a person before building it.
Discuss this serviceWhat the project can include
Knowledge search
Retrieve relevant document passages and provide source references where available.
Enquiry workflows
Collect agreed details and connect to available CRM or business APIs.
Human handoff
Define when the assistant should stop, ask for clarification or pass context to your team.
Possible applications
Examples of where this service could fit. The final scope depends on your process, information and existing tools.
Website service enquiries
Internal document questions
Enquiry qualification
Support routing
Delivery approach, process and technologies
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Our approach
Use the right information
Review source data, permissions and technical constraints before confirming the scope.
Plan for exceptions
Define validation, failure handling and the steps that require a person’s review.
Project stages
Scope
Agree the users, tasks, data access and first version.
Design
Plan the interface, integrations and review requirements.
Build & test
Review working features against representative tasks.
Prepare for launch
Agree deployment, operating costs, handover and support.
Common questions
Practical details to consider when planning this service for your business.
A chatbot can help visitors find service information, answer recurring questions from approved content, collect enquiry details, and pass a conversation to your team. Its knowledge, integrations, and permitted actions should be defined for the project.
AI can make mistakes. Depending on the task, the solution can use source references, response guidelines, validation, and human review. It should be tested against representative questions and have a clear fallback when it cannot help.
Not by default. Updating its knowledge, reviewing conversations, and changing its behaviour are separate design decisions. Data access, retention, and any use by third-party providers need to be agreed before launch.
We offer API and integration development. Feasibility depends on each tool’s available interfaces, permissions, data formats, and subscription limits. These need to be checked before confirming a connection.
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Tell us what you use today, what needs to change and any important constraints.
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